Got questions?
We have answers.
Shipping
Where do you ship?
We currently ship to the U.S.
How long are shipping times?
Orders are typically delivered within 1 week of shipping. However, please allow up to two weeks for delivery.
What are your shipping costs?
Orders over $50 qualify for free shipping. For orders below $50, shipping fees are based on location and calculated at checkout.
Are tracking numbers provided?
Yes!
Returns
What is your return policy?
We offer a 30-day refund policy. If you are not satisfied with your order, please contact us at theadventureum@gmail.com, and we will guide you through the return process. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
My purchase arrived damaged/defective. What can you do?
We understand how frustrating this can be. Contact us at theadventureum@gmail.com and we will guide you through the return process. Please note, this process applies up to 3-5 days within delivery.
Do you offer exchanges?
We do not offer exchanges. If you are unhappy with your purchase, please contact us at theadventureum@gmail.com, and we will guide you through the return process.
Other
I've changed my mind. Can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order. Please note, items are submitted for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
If your order has been shipped, then you must follow our return policy once you receive your product. Our customer service team is on standby to help you out!
Is there a warranty on your products?
Yes, we offer a 30-day warranty on all our products.